A HIPAA-aware patient platform that cut wait times by half
We rebuilt a regional clinic network's patient journey into a secure, AI-assisted platform handling bookings, records and triage.
Fragmented systems caused 9-minute booking times, lost records and overwhelmed front-desk staff across 14 clinics.
Research & discovery
- We interviewed stakeholders across the business and mapped every step of the current healthcare workflow to find where time and money were leaking.
- Competitive benchmarking and user testing revealed the moments of friction that mattered most to real users.
- We defined clear success metrics — including booking time and patient nps — before a single screen was designed.
Our approach
Strategy & architecture
We designed a scalable architecture capable of supporting Nimbus Health's growth without a future rewrite.
Design system
A reusable component library ensured consistency, speed and a premium feel across every surface.
Iterative delivery
Weekly demos kept stakeholders aligned and let us course-correct early and cheaply.
Launch & optimize
A zero-downtime rollout with monitoring, followed by data-driven iteration to compound results.
Development & solution
A multi-tenant Next.js platform with SSO, encrypted records, an AI triage assistant and a WhatsApp booking flow.
Before & after
The measurable shift our work delivered.
The results
−53%
Booking time
+62%
Patient NPS
14
Clinics onboarded
Inside the build
Challenges we navigated
Tight timeline
Delivering enterprise-grade quality within 14 weeks demanded ruthless prioritization and async workflows.
Complex integrations
Connecting Next.js, NestJS, PostgreSQL required careful data modeling and resilient error handling.
Change management
We built for adoption — onboarding, training and intuitive UX so teams actually embraced the new system.
“AutonomousOne Labs feels like an extension of our own team. They shipped our platform in weeks and the quality is genuinely enterprise-grade.”
Aarav Mehta
Co-founder & CEO, Nimbus Health
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